SHIPPING POLICY
At VibePrimee, we are dedicated to bringing you unique, custom-printed apparel with the best shopping experience. Since each product is custom-made only after your purchase, please review our shipping guidelines and estimated delivery timelines below.
1. Production & Processing Time
Because your order is custom-printed just for you, it requires production time before shipment:
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Standard Apparel (T-shirts, Hoodies, Sweatshirts): 2 – 4 business days.
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Peak Seasons (e.g., Halloween, Christmas): Production may take an additional 1 – 2 business days due to high order volumes.
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Note: Production time does not include weekends or federal holidays.
2. Shipping & Delivery Timelines (United States)
Once production is complete, your package will be handed over to our shipping carriers (USPS, DHL, or FedEx).
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Standard Shipping: 4 – 7 business days.
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Total Estimated Delivery Time: 6 – 11 business days (Production + Shipping time combined).
3. Shipping Rates
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Standard Shipping: $4.99 for the first item, and $1.99 for each additional item.
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Free Shipping Offer: We offer FREE Standard Shipping on all domestic US orders over $75.
4. Order Tracking
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As soon as your order is shipped, a confirmation email containing a Tracking Number and a tracking link will be automatically sent to you.
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You can also track your package directly on our website by visiting our Track Order page in the main menu. Please allow 24–48 hours for the carrier to update the tracking status.
5. Incorrect Address & Undeliverable Packages
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Please double-check your shipping address during checkout. We are not responsible for delivery failures caused by incorrect, incomplete, or outdated addresses provided by the buyer.
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If a package is returned to our facility due to an incorrect address, the customer will be responsible for the reshipment costs.
6. Lost or Stolen Packages
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VibePrimee is not liable for packages that are marked as "Delivered" by the carrier but are stolen or misplaced. If your tracking says delivered but you haven't received it, please check with your local post office or neighbors before contacting us.
7. Contact Us
If your order has passed the estimated delivery timeline and you still have not received your items, please reach out to our customer service:
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Email: contact@vibeprimee.com